Questions, Comments and Technical Support
Of course, like you should, you expect phenomonal support. However, most companies are either underavailable (they take too long to get back to you), or undereducated. Many companies employ lots of outsourced technical support staff who are not familiar with the script, and have trouble communicating with English speaking buyers. LibraryScript is not like that. The overwhelming majority of the e-mails received are responded to within 24 hours, most within 8 hours - furthermore, your response is written by someone who has done direct development work on the script, and has the power to immediately issue refunds, change or modify orders, and help you resolve any issue you may have.
Support sent to our primary support e-mail address is copied to the main development team's wireless devices, ensuring the utmost fastest response time available!
To guarantee this, LibraryScript comes with an unconditional money back guarantee. Anytime within the first 30 days of buying the script, just send an email, and 100% of your money will be refunded. No questions asked.
Email: support@gbscripts.com
AIM: gbscripts
We try to handle our e-mail with priority, but sometimes life, business or otherwise gets in the way. Please be understanding and wait up to 24 hours before trying again - we're not ignoring you!
If for any reason, you think that we're not receiving your e-mail, or something has gone wrong, you can contact me directly via my personal e-mail address. You will find this in your client area upon purchasing the product. :-)
All payments are handled securely via PayPal. PayPal has been the leading solution for online payments since 1999.